case study · 11 days · live
the-tile.com — from Weebly brochure to 24/7 concierge in 11 days.
Before: a 2018-era brochure site that lost leads after dinner.
A 2018-era Weebly site. Seven nav items. A contact form that emailed the owner. Same five questions every week — "do you ship to Gozo, do you have matte, what's the m² price installed, are you open Sunday, can I see a sample." Owner answering them after closing, often past 10pm. Lighthouse mobile score: 41. Customers bouncing to competitors who replied faster.
After: agent-first site. Concierge answers the five before they reach the inbox.
Front concierge as the primary surface, clean catalogue underneath. Concierge knows the full stock list, the Gozo shipping policy, opening hours, sample-request flow, and the showroom calendar. Lead handoff to WhatsApp Business so the owner sees only the qualified ones.
Three numbers
"Tell people if we ship to Gozo, what's in stock in matte, and book a showroom visit. That's it. Stop making me write the same email."Visit the-tile.com →
guarantee restated
Audit-green on day 11. Yours by day 14, or full refund.
the-tile.com hit audit-green on day 11 of an 11-day build. If yours doesn't on day 14, you get a full refund and keep the repo. Lighthouse 95+, 20 concierge questions correct, lead handoff firing, sub-1s mobile. Spelled out in the contract.